Cancellation Policy:
All cancellations for transfers booked in a Sedan or Van must be received two (2) hours prior to contracted start time to avoid forfeiture of 100 percent of the estimated trip total.

All cancellations for Sedans, Stretch Limousines and Vans booked for three (3) hours or greater require a 50 percent deposit at time of booking that becomes non-refundable 48 hours prior to contract start time; if customer cancels within two (2) hours of contract start time a cancellation fee of 100 percent of the estimated trip total will be charged.

Cancellations for all other vehicles (Limousine, Multivan, Minibus or Motorcoach Bus) require a 50 percent deposit at time of booking that becomes non-refundable (48) hours prior to contract start date.

If customer cancels within 2 hours of contract start time, a cancellation fee of 100 percent of the estimated trip total will be charged.
Rules of Conduct:

1. No smoking is allowed in the vehicle.

2. Any unusual spill soiling or damage to the vehicle caused by the passenger will result in a $300 clean-up fee being charged directly to the credit card on file for the trip.

3. No alcohol permitted on the bus on Public Wine/Brewery/Spirits Tours, or Day Trips.

4. No alcohol permitted on the vehicle if any minor (under 18 years of age) is present.

5. Chauffeur reserves the right to refuse service to any passenger for any type of gross misconduct or inebriation.

Privacy Policy:
First Class Fleet is bound by the Privacy Act 1988 (Cth) the Australian Privacy Principles (APPs), the Notifiable Data Breaches Scheme & the European Union’s (EU) General Data Protection Regulation (GDPR) which sets out a number of principles concerning the privacy of individuals, their Personal Data, and Personally Identifiable Information.

Your Personal Information – Collection

Many areas of the site which can be viewed without providing Personal Information or Personal Data; however, when making bookings and/or filling in the contact us form you are required to submit Personally Identifiable Information (PII), or Personal Data. This may include but is not limited to providing sensitive information in order for First Class Fleet to carry out the requested service. By providing us this information this passes as implied consent to the collection of this Personal Information or Personal Data.

Your Personal Information – Sharing

We may occasionally hire other companies to provide services on our behalf, including but not limited to promotional activities, processing bookings or customer service queries. Those companies will be permitted to obtain only the Personal Information or Personal Data they need to deliver the service on our behalf. First Class Fleet takes all reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your Personal Information, or Personal Data.

Your Personal Information – Use

Many areas of the site which can be viewed without providing Personal Information or Personal Data; however, when making bookings and/or filling in the contact us form you are required to submit Personally Identifiable Information (PII), or Personal Data. This may include but is not limited to providing sensitive information in order for First Class Fleet to carry out the requested service. By providing us this information this passes as implied consent to the collection of this Personal Information or Personal Data.

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Data Breach Notifications
While First Class Fleet goes to extreme lengths to ensure that Personal Information or Personal Data is only kept for its intended purpose and kept in a secure manner, we operate under the rules regarding data breach notification under the Notifiable Data Breaches Scheme. In regard to data that may be held for EU members, we also adhere to the guidelines set in GDPR for data breach notifications.

Changes to this Privacy Policy
First Class Fleet reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information
You have a right to access your Personal Information or Personal Data, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. First Class Fleet reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Requesting for Data Erasure
You have a right to request your Personal Information or Personal Data be permanently erased, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. First Class Fleet reserves the right to charge a fee for searching for and erasing your information, on a per request basis.

Contacting us
First Class Fleet welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday. Phone: 07 3171 2473