Frequently Asked Questions - First Class Fleet
Find answers to common questions about First Class Fleet, including our chauffeur services, vehicles, airport collections, pricing and complimentary waiting times.
Services & vehicles
First Class Fleet provides premium chauffeur services across Brisbane, Gold Coast, the Scenic Rim, Sunshine Coast, Ipswich, Toowoomba, the Darling Downs, the Granite Belt and Northern NSW. We support private travellers, executives, hospitality partners and regional transfers, including Brisbane Airport (BNE), Gold Coast Airport (OOL) and Sunshine Coast Airport (MCY).
Our fleet is curated for comfort, safety and presentation. We operate:
- Luxury sedans – Mercedes-Benz, S-Class, E-Class, EQS – ideal for executive travel, airport transfers and private journeys.
- Executive SUVs – ideal for corporate travellers, families and regional transfers.
- Mercedes-Benz Sprinters or similar – perfect for group movements, wedding parties, delegations and event logistics, with flexible seating configurations.
- Premium people movers – Mercedes-Benz V-Class and equivalent executive models, delivering comfort and presentation for families, hotel guests and corporate teams.
Every vehicle is maintained to premium standards and prepared to The First Class Standard.
Yes. We deliver coordinated transport manifests for weddings, conferences, hospitality partners and corporate groups. This includes multi-vehicle scheduling, VIP movements, Sprinter group transport, guest shuttles and dedicated chauffeur teams.
Booking & pricing
We recommend booking 48–72 hours in advance, especially for early morning departures or international flights. Advance bookings allow us to allocate your preferred vehicle, confirm logistics and activate live flight tracking.
Yes. All airport outbound transfers include parking, tolls and tunnels where applicable. This is why inbound and outbound pricing differs.
Your quoted price is final unless additional waiting time is requested. Extra stops will also be charged. In the unlikely event of major spoilage or biohazard contamination inside the vehicle, a cleaning and sanitisation fee of up to $400 may apply. This covers professional detailing, odour treatment and vehicle downtime.
Airport arrivals
We monitor all domestic and international flights in real time. If your flight is delayed or arrives early, your chauffeur automatically adjusts your pickup time. Every airport booking includes complimentary waiting time for a seamless arrival experience.
Yes.
- With checked luggage: chauffeur arrives 15 minutes after your gate time.
- Without checked luggage: chauffeur arrives 10 minutes after your gate time.
Meeting points:
- Qantas / Jetstar: bottom of the stairs beside Carousel 1
- Virgin Australia: stairs beside Carousel 7
Yes. Upon entering the arrivals hall, turn left. Your chauffeur will be waiting in front of The Coffee Club with your surname and flight number displayed. Chauffeurs typically arrive 30 minutes after your aircraft gates. We may also contact you via WhatsApp inflight for reassurance and updates – part of the First Class Fleet peace of mind experience.
Waiting time
Yes.
- Private aviation: aligned with ground crew procedures
- Residences, hotels and restaurants: 15 minutes
- Train stations: 20 minutes
- Domestic airport: 30 minutes
- International airport: 60 minutes
- Cruise terminal: 30 minutes from your designated disembark time
Additional waiting time is available at $5 per 5minute block. You may release the chauffeur at no charge (no refund), or request extended waiting time.
Still have a question?