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Frequently Asked Questions - First Class Fleet

 Find answers to common questions about First Class Fleet, including our chauffeur services, vehicles, airport collections, pricing and complimentary waiting times.

Services & vehicles

First Class Fleet provides premium chauffeur services across Brisbane, Gold Coast, the Scenic Rim, Sunshine Coast, Ipswich, Toowoomba, the Darling Downs, the Granite Belt and Northern NSW. We support private travellers, executives, hospitality partners and regional transfers, including Brisbane Airport (BNE), Gold Coast Airport (OOL) and Sunshine Coast Airport (MCY).

At First Class Fleet, we recognise that comfort, confidence and peace of mind are important parts of a premium travel experience. For guests who would prefer to travel with a female chauffeur, we can arrange a professional female chauffeur upon request, subject to availability.
This option may be particularly valued by women travelling alone, parents arranging transport for family members, corporate travellers, and guests who simply prefer the comfort of travelling with a female chauffeur.
 
Every chauffeur operating under the First Class Fleet banner is expected to uphold our standards of professionalism, discretion, presentation, safety and service excellence, ensuring the same premium experience our clients have come to expect.
 
Reservations
Guests wishing to request a female chauffeur should advise us at the time of booking so availability can be confirmed and suitable arrangements can be made.
 
To discuss your travel requirements, please contact our Reservations Team at reservations@firstclassfleet.com.au.

Our fleet is curated for comfort, safety and presentation. We operate:

  • Luxury sedans – Mercedes-Benz, S-Class, E-Class, EQS – ideal for executive travel, airport transfers and private journeys.
  • Executive SUVs – ideal for corporate travellers, families and regional transfers.
  • Mercedes-Benz Sprinters or similar – perfect for group movements, wedding parties, delegations and event logistics, with flexible seating configurations.
  • Premium people movers – Mercedes-Benz V-Class and equivalent executive models, delivering comfort and presentation for families, hotel guests and corporate teams.

Every vehicle is maintained to premium standards and prepared to The First Class Standard.

Yes. We deliver coordinated transport manifests for weddings, conferences, hospitality partners and corporate groups. This includes multi-vehicle scheduling, VIP movements, Sprinter group transport, guest shuttles and dedicated chauffeur teams.

Booking & pricing

We recommend booking 48–72 hours in advance, especially for early morning departures or international flights. Advance bookings allow us to allocate your preferred vehicle, confirm logistics and activate live flight tracking.

Yes. All airport outbound transfers include parking, tolls and tunnels where applicable. This is why inbound and outbound pricing differs.

Your quoted price is final unless additional waiting time is requested. Extra stops will also be charged. 

First Class Fleet maintains all vehicles to a high presentation standard. Where a vehicle requires cleaning, repair, restoration or specialised treatment beyond normal post-journey servicing due to the actions or conduct of a passenger, additional charges may apply.
 
An additional professional cleaning fee of $400 or more may be charged where a vehicle requires cleaning beyond normal post-journey presentation standards due to excessive soiling, spills, staining, damage to the vehicle or its interior, bodily fluids, or any other unreasonable condition caused during the booking.
 
Any cleaning fee charged will be proportionate to the extent of cleaning, repair, restoration or specialised treatment required and will reflect the reasonable costs incurred by First Class Fleet in returning the vehicle to its required service standard, including third-party professional cleaning, repair or restoration costs.
 
Where reasonable costs exceed $400, the customer will be responsible for the full reasonable cost of cleaning, repair, restoration and any directly attributable vehicle downtime or associated third-party services arising from the incident.
 
First Class Fleet reserves the right to recover reasonable costs arising from damage or contamination of a vehicle, whether identified during the booking or following its completion, provided those costs can be reasonably attributed to the booking.
 
Where additional charges are incurred, First Class Fleet may provide supporting documentation or evidence of the costs upon request.

Airport arrivals

We monitor all domestic and international flights in real time. If your flight is delayed or arrives early, your chauffeur automatically adjusts your pickup time. Every airport booking includes complimentary waiting time for a seamless arrival experience.

Yes.

  • With checked luggage: chauffeur arrives 15 minutes after your gate time.
  • Without checked luggage: chauffeur arrives 10 minutes after your gate time.


Meeting points:

  • Qantas / Jetstar: bottom of the stairs beside Carousel 1
  • Virgin Australia: stairs beside Carousel 7

Yes. Upon entering the arrivals hall, turn left. Your chauffeur will be waiting in front of The Coffee Club with your surname and flight number displayed. Chauffeurs typically arrive 30 minutes after your aircraft gates. We may also contact you via WhatsApp inflight for reassurance and updates – part of the First Class Fleet peace of mind experience.

Waiting time

Yes.

  • Private aviation: aligned with ground crew procedures
  • Residences, hotels and restaurants: 15 minutes
  • Train stations: 20 minutes
  • Domestic airport: 30 minutes
  • International airport: 60 minutes
  • Cruise terminal: 30 minutes from your designated disembark time

Additional waiting time is available at $5 per 5minute block. You may release the chauffeur at no charge (no refund), or request extended waiting time.

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